{"id":15004,"date":"2023-02-01T09:58:30","date_gmt":"2023-01-31T22:58:30","guid":{"rendered":"https:\/\/staging.somnomed.com\/my\/?page_id=15004"},"modified":"2025-09-30T19:35:21","modified_gmt":"2025-09-30T09:35:21","slug":"somaccount-home","status":"publish","type":"page","link":"https:\/\/staging.somnomed.com\/my\/dentists\/somaccount-home\/","title":{"rendered":"SomAccount"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15004\" class=\"elementor elementor-15004\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3b86752 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b86752\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-49baaf2\" data-id=\"49baaf2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1c80886\" data-id=\"1c80886\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3f3443b\" data-id=\"3f3443b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section 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data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:15022,&quot;url&quot;:&quot;https:\\\/\\\/staging.somnomed.com\\\/my\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2023\\\/01\\\/Doctor-smiling-with-colleagues-in-the-background.jpg&quot;},{&quot;id&quot;:15320,&quot;url&quot;:&quot;https:\\\/\\\/staging.somnomed.com\\\/my\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2023\\\/01\\\/physician-on-tablet-01.png&quot;},{&quot;id&quot;:15319,&quot;url&quot;:&quot;https:\\\/\\\/staging.somnomed.com\\\/my\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2023\\\/01\\\/physician-with-arms-crossed-01.png&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-718e2f9\" data-id=\"718e2f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-590aca4\" data-id=\"590aca4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7299ab3 elementor-widget elementor-widget-image\" data-id=\"7299ab3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"209\" src=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/somaccount-logo-full-color-rgb-1000px@72ppi.png\" class=\"attachment-large size-large wp-image-15041\" alt=\"\" srcset=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/somaccount-logo-full-color-rgb-1000px@72ppi.png 1000w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/somaccount-logo-full-color-rgb-1000px@72ppi-300x63.png 300w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/somaccount-logo-full-color-rgb-1000px@72ppi-768x161.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aefb6c1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"aefb6c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At SomnoMed, we are committed to making patient treatment seamless. To transform the way you order from SomnoMed, we have developed SomAccount, our new Customer Portal that allows dental professionals to order their devices easily online.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f50a456 elementor-widget elementor-widget-button\" data-id=\"f50a456\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/somaccount.somnomed.com\/customer\/account\/login\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">SomAccount Login<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6d703bb\" data-id=\"6d703bb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3815adf elementor-section-content-middle elementor-section-full_width elementor-reverse-mobile elementor-section-height-default elementor-section-height-default\" data-id=\"3815adf\" data-element_type=\"section\" data-e-type=\"section\" id=\"SomIntro\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-41245500 padding-col--left\" data-id=\"41245500\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-3d0b4835 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3d0b4835\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-17e211ae\" data-id=\"17e211ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6049209 elementor-widget elementor-widget-heading\" data-id=\"6049209\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introducing SomAccount<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cb71a5 elementor-widget elementor-widget-text-editor\" data-id=\"3cb71a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: var( --e-global-color-text );\">This portal allows you to save your preference, send IOS records and view and pay invoices.\u00a0<\/span><\/p><p>If you are an existing customer, please get in touch with us to verify your details to ensure a smooth transition for your online ordering. Please call us at 02 9467 0400 or click the link below to fill in your details.<\/p><p>For new customers, please contact us to create your account or email us at <a href=\"mailto:contactaus@somnomed.com\">contactaus@somnomed.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6b65c239\" data-id=\"6b65c239\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3123a8d elementor-widget elementor-widget-video\" data-id=\"3123a8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;lazy_load&quot;:&quot;yes&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/staging.somnomed.com\\\/my\\\/wp-content\\\/uploads\\\/sites\\\/4\\\/2023\\\/01\\\/New-SomAccount.png&quot;,&quot;id&quot;:15043,&quot;size&quot;:&quot;&quot;},&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" data-lazy-load=\"https:\/\/player.vimeo.com\/video\/779509123?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=0&amp;portrait=0&amp;byline=0#t=\"><\/iframe>\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" style=\"background-image: url(https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/New-SomAccount.png);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-play\" role=\"button\" aria-label=\"Play Video\" tabindex=\"0\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-play\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-27a62bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"27a62bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d6fe974\" data-id=\"d6fe974\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b285920 elementor-widget elementor-widget-spacer\" data-id=\"b285920\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-967731f elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"967731f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c8f4e6a\" data-id=\"c8f4e6a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-999de0d elementor-widget elementor-widget-heading\" data-id=\"999de0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"><b>\"<\/b>I have been practicing Dental Sleep Medicine for over 20 years and was recently able to trial the SomAccount portal. 20 odd years ago I would take impressions and enclose a handwritten lab form and post the impressions and lab form and then take time to check the account and cross reference and pay for the appliance. Now I have discovered a positive change to my practice in using the SomAccount portal to replace lab forms and the ability to be able to track appliances and manage the lab fees easily.\n\nThe portal is very easy to navigate and has certainly saved time and easy to learn even for an old fella!<b>\"<\/b> <\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f12ef34 elementor-widget elementor-widget-text-editor\" data-id=\"f12ef34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">\u2013 Rob Shea, Harley Dental Sleep Medicine Clinic<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-a3c2fd6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a3c2fd6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d88c17d\" data-id=\"d88c17d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a48973 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6a48973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-b972663 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b972663\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5fd220f8\" data-id=\"5fd220f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-438b777f elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"438b777f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SOMACCOUNT INSTRUCTIONAL GUIDES<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-176e640e elementor-widget__width-auto elementor-mobile-align-center elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"176e640e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"e7693ca5-bf76-42df-999c-dbc3066cda9e\" data-name=\"Layer 1\" width=\"21.3525\" height=\"10.7197\" viewBox=\"0 0 21.3525 10.7197\"><polygon points=\"21 5.229 21.343 4.865 16.165 0 15.479 0.729 19.737 4.729 0 4.729 0 5.729 19.786 5.729 15.47 10.009 16.175 10.72 21.353 5.584 21 5.229\"><\/polygon><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">All Classes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-19083698 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"19083698\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1359c42a\" data-id=\"1359c42a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ab489ae elementor-widget elementor-widget-image\" data-id=\"6ab489ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/somnomed.com\/au\/somaccount-account-access\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"530\" height=\"300\" src=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_ACCOUNT_ACCESS_THUMBNAIL-01-01.png\" class=\"attachment-medium_large size-medium_large wp-image-15074\" alt=\"\" srcset=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_ACCOUNT_ACCESS_THUMBNAIL-01-01.png 530w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_ACCOUNT_ACCESS_THUMBNAIL-01-01-300x170.png 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7aba3b elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c7aba3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><a href=\"https:\/\/staging.somnomed.com\/my\/?page_id=15094&amp;preview=true\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">ACCOUNT ACCESS<\/span><\/a><\/h1><p>This video will show existing customers how to reset your password to login to your account and for new customers show you how to request an account with SomnoMed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-24fe214\" data-id=\"24fe214\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bd7197 elementor-widget elementor-widget-image\" data-id=\"8bd7197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/staging.somnomed.com\/my\/somaccount-create-an-order\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"530\" height=\"300\" src=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_CREATE_ORDER_THUMBNAIL-01.png\" class=\"attachment-medium_large size-medium_large wp-image-15065\" alt=\"\" srcset=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_CREATE_ORDER_THUMBNAIL-01.png 530w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_CREATE_ORDER_THUMBNAIL-01-300x170.png 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccfb5a2 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ccfb5a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><a href=\"https:\/\/staging.somnomed.com\/my\/?page_id=15129&amp;preview=true\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">CREATE A SOMNODENT MAS ORDER<\/span><\/a><\/h1><p>This video will show you the steps to order a SomnoDent MAS from SomnoMed. You will learn how to configure your device, add patient and referring specialist\u2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5070765\" data-id=\"5070765\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e63c158 elementor-widget elementor-widget-image\" data-id=\"e63c158\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/somnomed.com\/au\/somaccount-create-a-somnobrux-order\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"300\" src=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_BRUX_ORDER_THUMBNAIL.png\" class=\"attachment-medium_large size-medium_large wp-image-15090\" alt=\"\" srcset=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_BRUX_ORDER_THUMBNAIL.png 530w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_BRUX_ORDER_THUMBNAIL-300x170.png 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32200e3 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"32200e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><a href=\"https:\/\/staging.somnomed.com\/my\/?page_id=15153&amp;preview=true\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">CREATE A SOMNOBRUX ORDER<\/span><\/a><\/h1><p>This video will show you the steps to order a SomnoBrux from SomnoMed. You will learn how to configure your device, add patient and referring specialist\u2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-9ee8110 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9ee8110\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-35d1735\" data-id=\"35d1735\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8fcba24 elementor-widget elementor-widget-image\" data-id=\"8fcba24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/somnomed.com\/au\/somaccount-repairs-or-returns\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"300\" src=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_REPAIRS_RETURNS_THUMBNAIL-01.png\" class=\"attachment-medium_large size-medium_large wp-image-15070\" alt=\"\" srcset=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_REPAIRS_RETURNS_THUMBNAIL-01.png 530w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_REPAIRS_RETURNS_THUMBNAIL-01-300x170.png 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac2371a elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ac2371a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><a href=\"https:\/\/staging.somnomed.com\/my\/?page_id=15161&amp;preview=true\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">REPAIRS OR RETURNS<\/span><\/a><\/h1><p>This video shows you how to submit a repair or return request of a patient device to SomnoMed, allows you to check the serial number and warranty status of\u2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-35a7b17\" data-id=\"35a7b17\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-221d102 elementor-widget elementor-widget-image\" data-id=\"221d102\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/staging.somnomed.com\/my\/?page_id=15172&#038;preview=true\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"300\" src=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_REQUEST_COURIER_THUMBNAIL-01.png\" class=\"attachment-medium_large size-medium_large wp-image-15071\" alt=\"\" srcset=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_REQUEST_COURIER_THUMBNAIL-01.png 530w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_REQUEST_COURIER_THUMBNAIL-01-300x170.png 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50cee29 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"50cee29\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><a href=\"https:\/\/staging.somnomed.com\/my\/?page_id=15172&amp;preview=true\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">REQUEST A COURIER<\/span><\/a><\/h1><p>In this video we show you how to request a courier online to collect models, impressions or devices from your practice to send to SomnoMed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-19f0ee1\" data-id=\"19f0ee1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2eed2e0 elementor-widget elementor-widget-image\" data-id=\"2eed2e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/staging.somnomed.com\/my\/somaccount-making-a-payment\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"530\" height=\"300\" src=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_MAKE_PAYMENT_THUMBNAIL-01.png\" class=\"attachment-medium_large size-medium_large wp-image-15072\" alt=\"\" srcset=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_MAKE_PAYMENT_THUMBNAIL-01.png 530w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2023\/01\/SOMACCOUNT_MAKE_PAYMENT_THUMBNAIL-01-300x170.png 300w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-090ab70 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"090ab70\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><a href=\"https:\/\/staging.somnomed.com\/my\/?page_id=15177&amp;preview=true\"><span style=\"font-family: arial, helvetica, sans-serif; font-size: 14pt;\">MAKING A PAYMENT<\/span><\/a><\/h1><p>This video shows you how to review your paid and unpaid orders in the system, how to make a payment to SomnoMed through SomAccount or view your invoices\u2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-6eaa646 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6eaa646\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-42c5be2\" data-id=\"42c5be2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc7689c elementor-widget elementor-widget-image\" data-id=\"cc7689c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/4\/2025\/09\/SomAccountGuide_How-to-send-Intraoral-scan-IOS_51EN4-120010A-2015-05-29.pdf\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-19517\" alt=\"\" srcset=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-768x432.jpg 768w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-300x169.jpg 300w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-1024x576.jpg 1024w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-1536x864.jpg 1536w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header.jpg 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59b4a7 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b59b4a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><a href=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/4\/2025\/09\/SomAccountGuide_How-to-send-Intraoral-scan-IOS_51EN4-120010A-2015-05-29.pdf\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 18.6667px;\">HOW TO SEND AN INTRAORAL SCAN<\/span><\/span><\/a><\/h1><p>This PDF shows you how to send an intraoral scan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7ea7f20\" data-id=\"7ea7f20\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fde22a6 elementor-widget elementor-widget-image\" data-id=\"fde22a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/4\/2025\/09\/SomAccount-Guide_How-to-add-a-preference_51EN4-12012A-2025-06-29.pdf\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-1-768x432.jpg\" class=\"attachment-medium_large size-medium_large wp-image-19521\" alt=\"\" srcset=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-1-768x432.jpg 768w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-1-300x169.jpg 300w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-1-1024x576.jpg 1024w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-1-1536x864.jpg 1536w, https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/27\/2025\/09\/SomAccount-2022-Header-1.jpg 1920w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-728819e elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"728819e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><a href=\"https:\/\/staging.somnomed.com\/my\/wp-content\/uploads\/sites\/4\/2025\/09\/SomAccount-Guide_How-to-add-a-preference_51EN4-12012A-2025-06-29.pdf\"><span style=\"font-family: arial, helvetica, sans-serif;\"><span style=\"font-size: 18.6667px;\">HOW TO ADD A PREFERENCE<\/span><\/span><\/a><\/h1><p>This PDF shows you how to add your preference.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-318fc97\" data-id=\"318fc97\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-9682029 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9682029\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af1075e\" data-id=\"af1075e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fa8fbdf elementor-widget elementor-widget-spacer\" data-id=\"fa8fbdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-28f51e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28f51e2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cdc297a\" data-id=\"cdc297a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ef93b16 elementor-widget elementor-widget-heading\" data-id=\"6ef93b16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2736de93 elementor-widget elementor-widget-toggle\" data-id=\"2736de93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6571\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6571\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I am trying to reset my password, but I am not receiving the reset password email<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6571\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6571\"><p>The email you are using may not match the email we have listed on your account, please contact us on (02) 9467 0400 and press 2 to speak with our customer service team or submit a request to update your email here at our <a href=\"https:\/\/somnomed.com\/au\/somaccount-verification\/\" target=\"_blank\" rel=\"noopener\">SomAccount Verification Website<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6572\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6572\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">There are more than one dentist ordering from SomnoMed at my clinic and we all want to use the same email, what can we do? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6572\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6572\"><p>Individual log ins are essential for SomnoMed&#8217;s ordering process. If you do not wish to provide a personalised email address we can create one for you based off your clinic&#8217;s centralised email address.\u00a0<\/p><p>For example <a href=\"mailto:info@dentalclinic.com\">info@dentalclinic.com<\/a> becomes <a href=\"mailto:info+dentistname@dentalclinic.com\">info+dentistname@dentalclinic.com<\/a>. This will allow you to have an individual log in but receive all notifications to a centralised email.<\/p><p>Alternatively, a centralised login can be provided which will require you to select which clinician is placing the order once you have logged in.<\/p><p>Please contact us on (02) 9467 0400 and press 2 to speak with our customer service team or submit a request to update your email using the format above at our <span style=\"color: #00549d;\"><a style=\"color: #00549d;\" href=\"https:\/\/somnomed.com\/au\/somaccount-verification\/\" target=\"_blank\" rel=\"noopener\">SomAccount Verification Website<\/a><\/span>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6573\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-6573\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I want to further configure the device I am ordering but the options are limited, how do I do this?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6573\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-6573\"><p>Please note that there are two stages of device configuration, one at the device selection stage and one at the patient configuration stage. If you do need to provide additional notes you can use the additional notes field at the patient configuration stage. The \u201cCreate an Order\u201d video provides you with information on these stages.<\/p><p>We have set up the initial stage of configuration based off the most used configurations requested. This will allow customers to configure the standard device to suit their regular configurations and add it as a \u2018preference\u2019 device. The second stage of configuration relates to more patient specific configurations that would not usually be used in all cases.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6574\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-6574\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I want to order more than one appliance for my patient, how do I do this? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6574\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-6574\"><p>Only one oral appliance can be added to the cart at a time. Please submit an additional order if you wish to order more than one appliance for the same patient.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6575\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-6575\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I made a mistake when submitting my order, what do I do? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6575\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-6575\"><p>Please contact us as soon as possible if you are concerned you have made a mistake. In some situations, we may be able to fix the mistake prior to manufacture. However, we may need to cancel the order and have you resubmit the order with the correct information.<\/p><p>If the mistake is identified during or post-manufacture, additional charges may apply for correcting the mistake.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6576\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-6576\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have a Time to Upgrade request, how do I get the discount applied?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6576\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-6576\"><p>Please contact us to receive a time to upgrade discount code which you can enter at the \u2018Ordering Cart\u2019 stage of processing your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6577\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-6577\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">The shipping address is wrong, what do I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6577\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-6577\"><p>Please contact us to update the shipping address. Please note that this address must be the address for your dental clinic, oral appliances cannot be sent directly to patients.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6578\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-6578\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why have I received more than one order confirmation if I only submitted one order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6578\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-6578\"><p>If your order needed to be edited\/updated at all i.e. promotions added after submission or changes to order configurations, you will receive a second order confirmation email for the same order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-6579\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-6579\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My order is showing as \u2018on hold\u2019, what does this mean? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-6579\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-6579\"><p>&#8216;On Hold&#8217; means the dental records supplied have not met our requirements for production, or for IOS cases it may mean we have not yet received the digital scans. One of our lab technicians will contact you with further information.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65710\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-65710\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My order is showing as \u2018pending\u2019, what does this mean? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-65710\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-65710\"><p>\u2018Pending\u2019 means we have not yet received the dental records for this order. If impressions or models are being sent please allow time for delivery and review, if IOS scans are being sent please contact us to ensure we have received them.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65711\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-65711\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My order is showing as \u2018manufacturing\u2019, what does this mean? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-65711\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-65711\"><p>\u2018Manufacturing\u2019 Your order is currently being manufactured, once completed it will pass through our quality control then be invoiced and dispatched to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65712\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-65712\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I want to pay my invoices via bank transfer, is this still possible?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-65712\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-65712\"><p>Yes, we still accept bank transfer payments. Please ensure you quote the invoice number or customer number (if you are paying a statement) with your payment or when paying multiple invoices include your customer number and send your remittance advice to <a href=\"mailto:accountsau@somnomed.com\"><span style=\"color: #00549d;\">accountsau@somnomed.com<\/span><\/a> This will ensure the correct invoices are accounted for by our finance team<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65713\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-65713\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I sent physical models or impressions orders to SomnoMed, can I still do this in SomAccount?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-65713\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-65713\"><p>Absolutely \u2013 SomAccount will be the only valid place for placing an order with SomnoMed from March 1, 2023. Once you have placed your order, simply print the order confirmation and send this with the models or impressions required for manufacture.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65714\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-65714\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I am needing to send dental models\/impressions how do I organise a courier pick up?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-65714\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-65714\"><p>When processing your order make sure to select dental models \/ dental impression in the \u2018Case Type\u2019 within the Patient Details section. This will initial a courier pick up to be arranged by our team on receipt of your order, you will not need to call us to arrange a courier pick up.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65715\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-65715\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I am needing to send a physical bite registration for a case I have taken IOS scans of the upper and lower arch, how do I organise a pick up?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-65715\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-65715\"><p style=\"font-weight: 400;\">Did you know a protrusive bite registration can be captured within your scan files? This is the easiest and most accurate way to get your protrusive bite registration to us. See the video here to learn how: <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.youtube.com\/watch?v=o3Ocvj6Dmxs\" target=\"_blank\" rel=\"noopener\">How to take digital records for SomnoDent appliances<\/a><\/span><\/p><p style=\"font-weight: 400;\">If you have provided a centric bite in the IOS scans and are wanting to send a physical bite, please select \u2018dental impressions\u2019 for the Case Type within the Patient Details section \u2013 this will initial a courier collection of the physical bite.<\/p><p style=\"font-weight: 400;\">Please note this will result in an additional charge and potential delays to the turnaround time as we are required to 3D print the dental arches for articulation with the physical bite registration.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65716\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-65716\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I send my impressions or repairs to SomAccount after placing my order on SomAccount?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-65716\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-65716\"><p>Once notification of your order has been received, we will arrange a courier to collect the models, impressions, and order confirmation from you. Please ensure that all models and impressions are ready to go before submitting an order to avoid issues with the couriers.<\/p><p>Please note all SomnoMed courier pickups are now completed by AusPost contractors. Models or impressions should be packed safely within a plain satchel (we send a return satchel with each completed order).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65717\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-65717\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">My repair request isn\u2019t showing in the order management tab, where has it gone?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-65717\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-65717\"><p>If your repair request is still in pending, received or manufacturing stage and has been deemed as a warranty free of charge repair\/remake the order will be sitting in the \u2018Open Orders \u2013 Paid\u2019 section of your Order Management as there is nothing outstanding to be paid for this order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-65718\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-65718\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"34\" height=\"34\" viewBox=\"0 0 34 34\"><g transform=\"translate(-943.5 -4094)\"><path d=\"M-20301.176-9579.026l6.43,6.429,6.43-6.429\" transform=\"translate(10537.598 -16184) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1.5\"><\/path><g transform=\"translate(943.5 4128) rotate(-90)\" fill=\"none\" stroke=\"#65cbe0\" stroke-width=\"1\"><circle cx=\"17\" cy=\"17\" r=\"17\" stroke=\"none\"><\/circle><circle cx=\"17\" cy=\"17\" r=\"16.5\" fill=\"none\"><\/circle><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the Help Centre?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-65718\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-65718\"><p>The Help Centre is where you can view our FAQs and Ts and Cs, as well as submit enquiries based on your invoices (billing), logistics (ETA etc), technical (support from our lab team) or general other questions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I am trying to reset my password, but I am not receiving the reset password email\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The email you are using may not match the email we have listed on your account, please contact us on (02) 9467 0400 and press 2 to speak with our customer service team or submit a request to update your email here at our <a href=\\\"https:\\\/\\\/somnomed.com\\\/au\\\/somaccount-verification\\\/\\\">SomAccount Verification Website<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"There are more than one dentist ordering from SomnoMed at my clinic and we all want to use the same email, what can we do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Individual log ins are essential for SomnoMed&#8217;s ordering process. If you do not wish to provide a personalised email address we can create one for you based off your clinic&#8217;s centralised email address.\\u00a0<\\\/p><p>For example <a href=\\\"mailto:info@dentalclinic.com\\\">info@dentalclinic.com<\\\/a> becomes <a href=\\\"mailto:info+dentistname@dentalclinic.com\\\">info+dentistname@dentalclinic.com<\\\/a>. This will allow you to have an individual log in but receive all notifications to a centralised email.<\\\/p><p>Alternatively, a centralised login can be provided which will require you to select which clinician is placing the order once you have logged in.<\\\/p><p>Please contact us on (02) 9467 0400 and press 2 to speak with our customer service team or submit a request to update your email using the format above at our <span style=\\\"color: #00549d;\\\"><a style=\\\"color: #00549d;\\\" href=\\\"https:\\\/\\\/somnomed.com\\\/au\\\/somaccount-verification\\\/\\\">SomAccount Verification Website<\\\/a><\\\/span>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I want to further configure the device I am ordering but the options are limited, how do I do this?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please note that there are two stages of device configuration, one at the device selection stage and one at the patient configuration stage. If you do need to provide additional notes you can use the additional notes field at the patient configuration stage. The \\u201cCreate an Order\\u201d video provides you with information on these stages.<\\\/p><p>We have set up the initial stage of configuration based off the most used configurations requested. This will allow customers to configure the standard device to suit their regular configurations and add it as a \\u2018preference\\u2019 device. The second stage of configuration relates to more patient specific configurations that would not usually be used in all cases.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I want to order more than one appliance for my patient, how do I do this?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Only one oral appliance can be added to the cart at a time. Please submit an additional order if you wish to order more than one appliance for the same patient.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I made a mistake when submitting my order, what do I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please contact us as soon as possible if you are concerned you have made a mistake. In some situations, we may be able to fix the mistake prior to manufacture. However, we may need to cancel the order and have you resubmit the order with the correct information.<\\\/p><p>If the mistake is identified during or post-manufacture, additional charges may apply for correcting the mistake.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I have a Time to Upgrade request, how do I get the discount applied?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please contact us to receive a time to upgrade discount code which you can enter at the \\u2018Ordering Cart\\u2019 stage of processing your order.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"The shipping address is wrong, what do I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please contact us to update the shipping address. Please note that this address must be the address for your dental clinic, oral appliances cannot be sent directly to patients.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why have I received more than one order confirmation if I only submitted one order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your order needed to be edited\\\/updated at all i.e. promotions added after submission or changes to order configurations, you will receive a second order confirmation email for the same order.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"My order is showing as \\u2018on hold\\u2019, what does this mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>&#8216;On Hold&#8217; means the dental records supplied have not met our requirements for production, or for IOS cases it may mean we have not yet received the digital scans. One of our lab technicians will contact you with further information.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"My order is showing as \\u2018pending\\u2019, what does this mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>\\u2018Pending\\u2019 means we have not yet received the dental records for this order. If impressions or models are being sent please allow time for delivery and review, if IOS scans are being sent please contact us to ensure we have received them.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"My order is showing as \\u2018manufacturing\\u2019, what does this mean?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>\\u2018Manufacturing\\u2019 Your order is currently being manufactured, once completed it will pass through our quality control then be invoiced and dispatched to you.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I want to pay my invoices via bank transfer, is this still possible?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we still accept bank transfer payments. Please ensure you quote the invoice number or customer number (if you are paying a statement) with your payment or when paying multiple invoices include your customer number and send your remittance advice to <a href=\\\"mailto:accountsau@somnomed.com\\\"><span style=\\\"color: #00549d;\\\">accountsau@somnomed.com<\\\/span><\\\/a> This will ensure the correct invoices are accounted for by our finance team<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I sent physical models or impressions orders to SomnoMed, can I still do this in SomAccount?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Absolutely \\u2013 SomAccount will be the only valid place for placing an order with SomnoMed from March 1, 2023. Once you have placed your order, simply print the order confirmation and send this with the models or impressions required for manufacture.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I am needing to send dental models\\\/impressions how do I organise a courier pick up?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When processing your order make sure to select dental models \\\/ dental impression in the \\u2018Case Type\\u2019 within the Patient Details section. This will initial a courier pick up to be arranged by our team on receipt of your order, you will not need to call us to arrange a courier pick up.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I am needing to send a physical bite registration for a case I have taken IOS scans of the upper and lower arch, how do I organise a pick up?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"font-weight: 400;\\\">Did you know a protrusive bite registration can be captured within your scan files? This is the easiest and most accurate way to get your protrusive bite registration to us. See the video here to learn how: <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/www.youtube.com\\\/watch?v=o3Ocvj6Dmxs\\\">How to take digital records for SomnoDent appliances<\\\/a><\\\/span><\\\/p><p style=\\\"font-weight: 400;\\\">If you have provided a centric bite in the IOS scans and are wanting to send a physical bite, please select \\u2018dental impressions\\u2019 for the Case Type within the Patient Details section \\u2013 this will initial a courier collection of the physical bite.<\\\/p><p style=\\\"font-weight: 400;\\\">Please note this will result in an additional charge and potential delays to the turnaround time as we are required to 3D print the dental arches for articulation with the physical bite registration.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I send my impressions or repairs to SomAccount after placing my order on SomAccount?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Once notification of your order has been received, we will arrange a courier to collect the models, impressions, and order confirmation from you. Please ensure that all models and impressions are ready to go before submitting an order to avoid issues with the couriers.<\\\/p><p>Please note all SomnoMed courier pickups are now completed by AusPost contractors. Models or impressions should be packed safely within a plain satchel (we send a return satchel with each completed order).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"My repair request isn\\u2019t showing in the order management tab, where has it gone?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your repair request is still in pending, received or manufacturing stage and has been deemed as a warranty free of charge repair\\\/remake the order will be sitting in the \\u2018Open Orders \\u2013 Paid\\u2019 section of your Order Management as there is nothing outstanding to be paid for this order.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the Help Centre?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The Help Centre is where you can view our FAQs and Ts and Cs, as well as submit enquiries based on your invoices (billing), logistics (ETA etc), technical (support from our lab team) or general other questions.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At SomnoMed, we are committed to making patient treatment seamless. To transform the way you order from SomnoMed, we have developed SomAccount, our new Customer Portal that allows dental professionals to order their devices easily online. SomAccount Login Introducing SomAccount This portal allows you to save your preference, send IOS records and view and pay &#8230;<\/p>\n","protected":false},"author":61,"featured_media":0,"parent":1291,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15004","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.somnomed.com\/my\/wp-json\/wp\/v2\/pages\/15004","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.somnomed.com\/my\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.somnomed.com\/my\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.somnomed.com\/my\/wp-json\/wp\/v2\/users\/61"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.somnomed.com\/my\/wp-json\/wp\/v2\/comments?post=15004"}],"version-history":[{"count":3,"href":"https:\/\/staging.somnomed.com\/my\/wp-json\/wp\/v2\/pages\/15004\/revisions"}],"predecessor-version":[{"id":19527,"href":"https:\/\/staging.somnomed.com\/my\/wp-json\/wp\/v2\/pages\/15004\/revisions\/19527"}],"up":[{"embeddable":true,"href":"https:\/\/staging.somnomed.com\/my\/wp-json\/wp\/v2\/pages\/1291"}],"wp:attachment":[{"href":"https:\/\/staging.somnomed.com\/my\/wp-json\/wp\/v2\/media?parent=15004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}